Customer Service

We realize that people don’t deal with companies. They deal with other people.

No one enjoys talking to an answering machine. That’s why we offer our customers our personal attention. When you call in, you’ll talk to a real person.

Of course, if email works for you, we can personally respond that way as well.  You can choose your method of contact.

We try to make it easy to do business.

Our customer service reps are ready to assist and answer your questions when you contact us. Phone calls and emails are answered Monday to Friday between 8 am – 5 pm ET.

We honour our warranties and offer a customer satisfaction guarantee.

Timbren products are always in stock, and often shipped the same day.